COVID-19 and IIBT Online Class FAQ

Yes, IIBT is open Monday to Friday. Student services and administration staff are available to assist you. Our Perth Campus has resumed face to face delivery with an online study option for selected courses. Sydney Campus is still delivering all courses online, however students are welcome on campus where social distancing rules apply.

Students are able to contact IIBT via email studentservices@iibt.edu.au or phone 08 6180 2188 (Perth) and 02 8806 0888 (Sydney).

IIBT is open from 8am to 5pm (Perth Campus) and 9am to 6pm (Sydney Campus) Monday to Friday, unless further requirements and rules have been implemented by the government.

Please see the Health Department website for further information:

www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

Or call the COVID-19 hotline on 1800 020 080.

You’re welcome to use the computer’s on campus if they’re available.

If you have the financial means to do so, you can also rent laptops and computers.  Please refer to the below suggested rental websites, however they are not endorsed by IIBT.  IIBT has not worked with these companies and it is up to you to find the best deal available.

www.abacusrentit.com.au/

www.hire-intelligence.com.au/

www.macrent.com.au/

Students at IIBT use Moodle (Learning Management System) and Microsoft Teams. Please refer to your online student portal for instructions on what to download and use for your class.

All online programs are free for students.

Your material fee for this term is being used towards interactive software and platforms that will be integrated into your teaching and learning.  We will use interactive sites, resources, and learning platforms to help you learn and absorb the class content.

Definitely. Students must maintain 80% attendance. It is a requirement of your course progress and IIBT will be monitoring your attendance. Attendance can be viewed online through the student portal.

Please contact our student services team via phone, email or on campus who will be able to assist you. We are here to help.

Please contact IIBT if you are wanting to return to your home country to apply for suspension, deferment, or cancellation of your course.

Yes.  Assessments, assignments, and tests will occur online. You will be informed as to what is a formal or informal assessment. Reassessment fees apply for VET courses if you do not successfully complete.

The lecturers, teachers or trainers are available to support you online. However, if you feel the level of help does not meet your requirements, please feel free to contact student services at studentservices@iibt.edu.au to let us know how we can assist you further. We are here to help and support your learning.

Let us know!  We will try to improve and adjust the online classes to meet student needs. Please email studentservices@iibt.edu.au with your suggestions and comments.

See your GP and visit the Health Department website for more information.

www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert

Be sure to take your Overseas Student Health Care Card with you to the doctor or hospital.

IIBT student services staff and student welfare officer are available to assist you with counselling options or refer you to the right person to contact.

IBT is here to help and support you. Please contact us via email, phone or on campus.

It is the student’s responsibility to maintain satisfactory financial status. We understand it is a difficult time for some of our students and IIBT will support you where we can. Please email studentservices@iibt.edu.au requesting financial consideration and provide any supporting documentation that may assist you. These will be assessed on a case-by-case basis.

IIBT will continuously monitor the COVID-19 situation and follow the guidelines advised by the Health Department and Government. Please be advised that online learning is only an interim arrangement during COVID-19. Once the borders re-open for students to travel to Australia and it’s safe to return to class, IIBT will resume face to face delivery.

IIBT will provide regular updates via email, website, and social media posts. Please make sure your contact details (e.g. email address) are current.

Student services staff email all students regarding online orientation. If you have not received an email, please contact studentservices@iibt.edu.au with your full name, date of birth and contact details, so staff are able to make sure you receive the correct information.

No. Class times are scheduled in which require you to be online, interacting with the lecturers, teachers, or trainers.  Attendance is taken and we expect you to be available online and participating during class times.

Student services and admissions staff will send a copy of your online orientation pack including the enrolment process for you and your education agent. Please make sure IIBT has your current email address. Once orientation and all forms are completed, staff will create an IIBT email address for you. All students are required to use the IIBT email as the official communication tool to contact the college or submit assessments.

Following the advice from the Australian Government authorities, IIBT will deliver online classes for all enrolled students so there is minimal need for deferments. The standard deferment policy stated in the Student Handbook applies for a deferment request.

To apply for your certificate or re-enrol, please contact IIBT at studentservices@iibt.edu.au where staff will follow the standard procedure. Certificates are available to be posted to students who prefer not to collect them in-person however postage fees apply.